Shipping & Returns
Shipping Policy
At Broken Peppers, we strive to provide fast and reliable shipping for our delicious hot sauces. Here's what you need to know about our shipping methods, packaging, and costs:
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Shipping Methods: We use trusted carriers to ensure your order arrives safely and on time. Standard shipping typically takes 3-7 business days, depending on your location.
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Packaging: All orders are carefully packaged to protect the bottles during transit. We use eco-friendly materials whenever possible to minimize our environmental impact.
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Shipping Costs: Shipping fees are calculated at checkout based on your location and order size. Free shipping is available on orders over $50 within the U.S.
For any shipping-related inquiries or issues, please reach out to us at brokenpeppershotsauce@gmail.com.
Return & Exchange Policy
We want you to love every drop of our hot sauce. If you’re not completely satisfied with your purchase, here’s what you can do:
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Returns: Unopened items can be returned within 30 days of delivery for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or defective.
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Exchanges: If your item arrived damaged, we’ll gladly send you a replacement at no additional cost. Please email us with photos of the damage within 7 days of delivery.
To initiate a return or exchange, contact our support team at hello@brokenpeppers.com. Be sure to include your order number and a brief description of the issue.
We’re here to make things right and ensure your experience is as fiery and fantastic as our sauces!